Multi-site distributor
Order desk staff confirm orders from one queue instead of retyping them into the ERP.
At a distributor with several warehouses, orders usually come in through a customer portal, by email, and by phone, and someone on the order desk keys each one into the ERP by hand. A first release brings every channel into a single intake queue, checks stock across the sites, and posts the confirmed order to the ERP with its source attached. Order desk staff review exceptions instead of retyping. A sensible next phase gives customers a view of order status on the same records, so fewer status calls reach the desk.