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Reporting from connected systems.

Numbers the leadership team trusts, built from ERP, CRM, and field records that agree. Dashboards refresh automatically, and every figure drills down to the record behind it.

Records from the ERP, CRM, and field systems flow into a shared data layer with reconciliation checks, which feeds the operating reports.ERP / accountingCRM / quotingField / warehouseShared data layerdefinitions · reconciliationWeekly operating reportBranch dashboardsconnectpublish
  1. ERP / accounting
    CRM / quoting
    Field / warehouse
  2. connect
    Shared data layerdefinitions · reconciliation
  3. publish
    Weekly operating report
    Branch dashboards
Reports build from reconciled records instead of exports.

Who this is for

COOs, CFOs, and operations leaders of multi-location or multi-system businesses, and the operating partners who ask them for numbers. The need usually surfaces after a growth spurt, an acquisition, or a board request that took three weeks to answer.

What makes it urgent

  • The board or the sponsor asked a question the business could not answer without a week of exports.
  • Two departments report different revenue for the same month and both are right by their own definition.
  • Managers run the operation from a spreadsheet that one person maintains, and that person is on vacation.

What usually breaks

  • Definitions differ. "Open orders" means one thing in sales and another in the warehouse.
  • Exports go stale the moment they are made, and nobody knows which copy is current.
  • The dashboard tool was bought first; the data underneath it was never made consistent.

The workflow

Before and after the first release.

The steps we see most often in this kind of operation.

Today
  1. Six systemsCRM, ERP, field app, payroll, spreadsheets
  2. Weekly exportsDownloaded by hand, pasted together
  3. One spreadsheetFormulas only its owner understands
  4. Stale numbersDisputed in the meeting
With the first release
  1. Connected sourcesEach system feeds a shared data layer
  2. Agreed definitionsOne meaning per metric, written down
  3. Reconciled dataChecks catch gaps before anyone reports
  4. Live reportsRefresh on their own; drill to the record

Features

What the system can include.

Metric definitions library

Keeps every agreed metric with its formula, its source systems, and its owner, so anyone reading a report can see exactly what a number means.

Automated data pipelines

Pulls records from each connected system on a schedule, applies the same cleaning rules every time, and records when each source last refreshed.

Drill-down to source records

Lets a manager click from a total to the orders, invoices, or jobs behind it, which settles most arguments about whose number is right.

Location and team views

Presents the same metrics filtered for each branch, region, or team, so every manager reviews their own operation against the definitions the group uses.

Scheduled report packs

Sends the weekly operating pack and the period-end summary to the right people automatically, built from the same data the dashboards use.

Data quality monitoring

Watches for missing loads, unusual volumes, and records that fail reconciliation, and alerts the data owner before a flawed number reaches a meeting.

Your first release

What the first release could include.

In the first release

  • A definitions document for the ten or so metrics the business actually runs on
  • Connections from the two or three systems that hold most of the truth
  • A shared data layer with reconciliation checks and an exceptions list
  • The operating report or dashboard the leadership team reviews weekly, with drill-down to the underlying records
  • Access by role, so a location manager sees their location and the group sees the group

Usually later

  • Additional sources and metrics
  • Board and sponsor packs generated from the same data
  • Alerts when a metric moves outside its expected range

Systems it may connect

  • ERP and accounting: NetSuite, Dynamics, Sage, QuickBooks
  • CRM and quoting systems
  • Field service, dispatch, warehouse, and production systems
  • Payroll and time-tracking for labor cost and utilization
  • Existing reporting tools such as Power BI, Looker, or Tableau, which can sit on top of the connected data

How the work runs

Scoped in writing, built in releases, handed over to your team.

Scope

We start with the people doing the work and the systems around it, then write down the first release: what it includes, what it leaves for later, the integration decisions, and the acceptance criteria. Nothing is built until that scope is agreed.

Build and test

We build in releases you can review as the work takes shape, using realistic data. Every release carries tests, a security review, and documentation. Integrations are tested against real records, with exceptions visible.

Handover

Your team receives the documentation, the runbooks, and the training to run the system, and we stay on for continued engineering when you want it.

Scope and price

What shapes the scope and price.

Every project is priced from a written scope. These are the factors that move it most.

Number of source systems

Each system feeding the shared data layer needs its own connection, field mapping, and reconciliation checks, so scope grows with every additional source.

Agreement on definitions

Where departments already agree on what a metric means the work is direct, and where they disagree, facilitated decisions and documentation become part of the scope.

Condition of historical data

Reporting on history requires cleaning past records, mapping retired codes, and deciding how far back comparisons should reach, which adds data work before any dashboard.

Refresh frequency and audiences

A daily refresh for a leadership team is simpler than near-live data for many roles and locations, each with its own access rules and views.

Multi-branch distribution business

Branch managers discuss the operation instead of arguing about the numbers.

In a distribution business with several branches, fill rate and margin often mean something slightly different at each branch, and the finance lead assembles the operating report from ERP and warehouse exports by hand. The first release writes those definitions down once, connects the ERP and the warehouse system into a shared data layer, and flags orders that appear in one system but not the other. Each branch manager sees their branch, leadership sees the group, and every figure drills down to its orders. Payroll and time data can follow, so labor cost sits beside margin.

Questions

Questions about reporting from connected systems.

What buyers ask before a project like this starts.

We already have a dashboard tool. Do we need this?

Often the tool is fine and the data beneath it is not. The work here is connecting and reconciling the sources and agreeing definitions; your existing tool can present the result.

Does this replace our ERP reports?

No. It combines what the ERP knows with what the other systems know. ERP reports stay useful for what lives entirely inside the ERP.

How do we keep the numbers trustworthy after launch?

Reconciliation checks run with every refresh and put discrepancies on an exceptions list with an owner. A number that cannot be traced to its records does not get published.

Can a private-equity sponsor see the same view across companies?

Yes, when the definitions are shared. That is usually a second phase once two or more companies report the same way.

Do we need a data warehouse for this?

Usually a shared data layer of some kind, sized to the business. For many mid-sized companies that is a modest managed database rather than a large warehouse program. Where a warehouse already exists, the connected data and definitions are built inside it.

Who maintains the definitions once reporting is live?

A named owner for each metric, usually in finance or operations, with a simple change process. Changes to a definition are recorded with the reason and the date they took effect, so past reports remain explainable after the business changes how it measures.

Can reports include targets and budgets?

Yes. Budgets and targets are loaded as another source, by location and period, so each report shows actuals against plan with the variance calculated the same way everywhere. The budget owner updates them through a controlled upload or a simple admin screen.

Scope a reporting project.

Tell us about the workflow and the systems around it.
We’ll come back with a written scope for a first release.