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Software for professional services firms.

Signed proposals become staffed projects without re-keying, budget burn is visible on every engagement, and clients approve deliverables in a portal. Time and expenses reach invoicing through the PSA or ERP your firm already runs.

Illustration of a client portal built by Baybloom for a consulting and engineering firm: a change request against the statement of work, project milestones, and deliverables waiting for client approval.

Who this is for

Managing principals, COOs, and operations directors at consulting, advisory, engineering, architecture, and other project-based firms. The PSA or ERP records time, expenses, and invoices; the work around it, from proposal and statement of work to staffing, delivery, and client approval, runs on spreadsheets and email. We build that workflow and connect it to the systems of record.

What makes it urgent

  • Utilization is reported from a spreadsheet that someone rebuilds by hand every period.
  • Projects overrun their budgets before anyone sees the burn against the statement of work.
  • Clients approve deliverables by email, and the approval is hard to find when the invoice goes out.

What usually breaks

  • Proposal details are re-typed into the PSA when the work is won.
  • Staffing decisions are made in a spreadsheet that does not match the PSA.
  • Unbilled time and expenses wait until someone chases them at invoicing.

The workflow

Before and after the first release.

The steps we see most often in this kind of operation.

Today
  1. ProposalBuilt in documents and spreadsheets
  2. StaffingA resourcing spreadsheet and hallway conversations
  3. DeliveryTracked in project tools and email
  4. InvoiceTime and expenses chased at the end of the period
With the first release
  1. ProposalThe signed statement of work creates the project
  2. StaffingResourcing and utilization in one view from the PSA
  3. DeliveryMilestones, budget burn, and client approvals on the project
  4. InvoiceApproved time, expenses, and milestones ready to bill

What we build

Software we build for professional services firms.

Proposal and statement-of-work builder

Assemble proposals and statements of work from approved scopes, rates, and terms, and create the project and budget in the PSA when the client signs.

Resourcing and utilization

See people, skills, availability, and bookings across projects in one view, so staffing decisions reflect the PSA instead of a separate spreadsheet.

Project delivery tracking

Track milestones, budget burn, risks, and open change requests on each engagement, giving principals early warning before a project overruns.

Client portals for deliverables

Give clients one place to review deliverables, approve milestones, raise change requests, and see project status, with access limited to their engagements.

Time and expense to invoicing

Check time and expenses against the budget and statement of work before invoicing, and send approved items to the PSA or ERP for billing.

Firm performance reporting

Report pipeline, backlog, utilization, and project margin by practice and office from connected records, so leadership sees the firm in one place.

Your first release

What the first release could include.

In the first release

  • Proposal and statement-of-work templates that create the project and budget in the PSA once signed
  • A resourcing view of people, skills, and availability drawn from the PSA
  • Project tracking with milestones, budget burn, and risks for each engagement
  • A client portal for deliverables, approvals, and change requests
  • Roles and client-level permissions agreed with the firm

Usually later

  • Time and expense checks against the budget before invoicing
  • Utilization and margin reporting by practice and office
  • AI summaries of project status for principals and clients

Systems it may connect

  • PSA and project accounting: Deltek, Kantata, BigTime, and similar
  • ERP and accounting: NetSuite, Sage Intacct, and similar
  • CRM: Salesforce, HubSpot, and similar
  • Document management and Microsoft Office
  • E-signature: DocuSign and similar
  • Project tools: Jira, Asana, and similar

How the work runs

Scoped in writing, built in releases, handed over to your team.

Scope

We start with the people doing the work and the systems around it, then write down the first release: what it includes, what it leaves for later, the integration decisions, and the acceptance criteria. Nothing is built until that scope is agreed.

Build and test

We build in releases you can review as the work takes shape, using realistic data. Every release carries tests, a security review, and documentation. Integrations are tested against real records, with exceptions visible.

Handover

Your team receives the documentation, the runbooks, and the training to run the system, and we stay on for continued engineering when you want it.

Scope and price

What shapes the scope and price.

Every project is priced from a written scope. These are the factors that move it most.

PSA and ERP access

Some PSA and ERP products offer full APIs and others scheduled exports, which determines how much project, time, and billing data syncs automatically.

Number of service lines

Each service line may price, staff, and deliver work differently, so covering several at once widens discovery and configuration.

Client-facing scope

Internal views are contained, while client portals add secure sign-in, per-client permissions, and design for people outside the firm.

Offices and acquired firms

Firms combined through acquisition often run separate systems and rate structures, which adds mapping and reconciliation before a single view is reliable.

Regional engineering and consulting firm

Project managers see budget burn on every engagement, and clients approve deliverables in a portal.

Engineering and consulting firms often re-type won proposals into the PSA, plan staffing in a spreadsheet, and discover budget overruns at invoicing. A first release turns each signed statement of work into the project and budget in Deltek or Kantata and shows budget burn against milestones on every engagement. Clients review and approve deliverables in a portal, and each approval is recorded on the project, so the invoice carries the sign-off. A later phase checks time and expenses against the budget before billing goes out.

Deeper in this industry

Where a service changes shape here.

Questions

Questions from professional services firms.

What leaders in this industry ask us first.

Does it replace our PSA or ERP?

The PSA or ERP stays the record of time, expenses, and invoices. We build the proposal, staffing, delivery, and client approval workflow around it and connect to it, so finance keeps its existing process.

Can the software show utilization and project margin?

It can report utilization by person, practice, and office, and margin by project, using time and cost data from the PSA and ERP. Definitions such as billable targets and cost rates are agreed with finance before the first report is built.

Can clients approve deliverables and change requests in the portal?

Clients see the deliverables for their projects, comment on them, and approve or request changes. Each approval and change request is recorded on the project with the date and the approver, so invoicing and scope discussions start from the same record.

We run more than one PSA or ERP after acquisitions. Can this work across them?

Projects, people, and clients from each system can be read into one delivery and resourcing view while each system keeps its records. If the firm consolidates systems later, the workflow is reconnected to the remaining system rather than rebuilt.

Is this the right page for a law firm or an accounting firm?

Law firms have a separate page, software for law firms, covering intake, conflict checks, docketing, and document management. Accounting and tax firms are covered on the accounting and tax firms page. This page is for consulting, advisory, engineering, architecture, and other project-based firms.

How is client confidentiality handled?

Roles and client-level permissions are defined with the firm and tested in every release, so each client sees only its projects and staff see the engagements they work on. Data handling and where the system runs are agreed in writing.

Will principals and project managers actually use it?

The software is designed so project managers update fewer places, not more. Status comes from the PSA, approvals come from the portal, and reminders arrive by email, while principals mostly use the delivery and utilization views they already check each morning.

Discuss a firm operations project.

Tell us about the workflow and the systems around it.
We’ll come back with a written scope for a first release.