Discuss your projectVirtual visits booked from the practice schedule, consent collected before the call, and out-of-range device readings routed to a care-team queue at thresholds your clinicians set. Video runs through a specialist provider, and visit notes reach the EHR.
Illustration of a telehealth platform built by Baybloom: a virtual visit scheduled from the practice system with consent collected first, video through a healthcare-grade provider, and readings in a review queue.
Care groups, health-technology companies, and specialist practices adding virtual visits or monitoring to their care model, whose off-the-shelf telehealth tool does not fit the workflow, the EHR, or the devices. Video and device connectivity come from specialist providers; the platform we build is the workflow, the queue, and the integration.
The workflow
The steps we see most often in this kind of operation.
Features
Patients check in before the visit, complete forms, and test their camera, while staff see who is ready and admit them when the clinician is available.
Patients enrolled in monitoring programs with consent, device assignment, and thresholds recorded, and their participation tracked across the program.
Alerts and messages assigned to nurses or coordinators by rule, with escalation paths the clinicians define when an item is left unaddressed.
Reminders for visits, readings, and forms by text, email, or app notification, with preferences and opt-outs respected for each patient.
Staff time and interactions recorded per patient, giving billing and coding teams the documentation their program rules call for.
Visits that include an interpreter or family caregiver, with invitations, permissions, and consent handled inside the workflow rather than by email.
Your first release
How the work runs
We start with the people doing the work and the systems around it, then write down the first release: what it includes, what it leaves for later, the integration decisions, and the acceptance criteria. Nothing is built until that scope is agreed.
We build in releases you can review as the work takes shape, using realistic data. Every release carries tests, a security review, and documentation. Integrations are tested against real records, with exceptions visible.
Your team receives the documentation, the runbooks, and the training to run the system, and we stay on for continued engineering when you want it.
Scope and price
Every project is priced from a written scope. These are the factors that move it most.
Each device type or monitoring platform adds integration, data normalization, and threshold handling, and some expose far more detail than others.
Connecting to the practice schedule and writing visit notes back to the EHR depends on the interfaces the vendor and the organization permit.
A web visit link is narrower than a patient app, text messaging, and caregiver access, each adding design, testing, and support considerations.
Monitoring programs with detailed thresholds, escalation paths, and time tracking for billing need more rules and reporting than virtual visits alone.
Cardiology group
In many cardiology practices, device readings go to a vendor portal that nurses check when they can, and virtual follow-ups are arranged by hand. A monitoring platform brings readings into a care-team queue and flags those outside the thresholds clinicians set. Follow-up visits are booked from the practice schedule with consent collected first, video runs through a healthcare-grade provider, and the visit note reaches the EHR. Data handling is designed to support HIPAA requirements. A patient app with reminders and readings is a natural later phase.
Questions
What buyers ask before a project like this starts.
No. Video comes from a healthcare-grade provider under its own agreements. We build the workflow around it: scheduling, consent, intake, the visit record, and the queue.
The first release includes a business associate agreement, hosting and databases that support HIPAA requirements, permissions aligned to care roles, encryption, and audit logging.
Yes, through the device platform’s interfaces, with thresholds the clinicians set and alerts into a review queue. This usually comes in a second release once visits are live.
The platform coordinates care and presents data; it does not make clinical decisions. Where a feature would, its regulatory obligations are scoped separately with your advisers.
The patient journey is designed for people who rarely use apps: a link by text, large clear steps, and a camera and sound check before the visit. Staff can see who is having trouble and switch to a phone call, and caregivers can be invited to help patients join and follow along.
Yes. Each program has its own enrollment rules, devices, thresholds, and care team, while patients, the queue, and reporting are shared. Adding a program is mostly configuration, plus integration work for any new device, rather than a new platform or a separate set of tools for staff.
Reports show enrollment, reading adherence, alerts raised and resolved, visit volume, and follow-up completion, built from the platform’s own records and EHR data where permitted. Clinical and operational leaders decide which measures matter, and those definitions are agreed before the reports are built.